Remote Bilingual National Support Leader - Mississauga, Canada - GE Healthcare

GE Healthcare

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Description Summary:

As the Remote Bilingual National Support Leader, you will be responsible for set up and maintenance of remote connectivity for GE Healthcare imaging and Life Care systems at customer sites.

You will provide technical troubleshooting support to both internal and external customers.

This can include:

configuring and maintaining GE Healthcare routers; configuring and troubleshooting IPsec, IKE/ISAKMP VPN tunnels; TLS/SSL connection troubleshooting; configuring different VPN appliances, routers and firewall platforms.

GE HealthCare is a place with big impact.

We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.

Roles and Responsibilities

Provide remote connectivity to GE Healthcare Imaging and Life Care Systems using VPN and other methods
Perform system level analysis to identify root cause and take appropriate actions for connectivity
Continuously maintain knowledge of all technical components in the current marketplace, GEHC remote connectivity platforms, core use cases, and modality specific configuration procedures including software firewall and connectivity agent as applicable
Ability to effectively work with internal/external customers during the troubleshooting process
Ability to work on multiple simultaneous tasks and effectively prioritize to meet targets
Small to large scale VPN maintenance including migrations and consolidations in partnership with internal/external customers
Other connectivity duties as requested

Required Qualifications

Associates degree
CCNA Certification
Bilingual in English & French
Attention to detail and effective decisionmaking capabilities
Excellent customer service skills; able to work with customers with various technical skill sets
Experience with Microsoft Suite

Desired Characteristics:

CCNA, CCNP or CCIE Certification
3 years of experience working with IT project/platforms
Bachelor's degree or advance technical degree preferred
Results driven
Experience with the following:

Configuring different VPN appliances, routers and firewall platforms. Configuring and troubleshooting IPSec, IKE/ISAKMP VPN tunnels, TLS/SSL connection troubleshooting

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-KC1

It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of COVID-19 vaccination.

All offers of employment are conditional upon the satisfaction of this requirement.

"Fully vaccinated" means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada.

The second dose of vaccine must have been administered at least 14 clear days before commencing employment.

Additional Information:

Relocation Assistance Provided:
No