Customer Account Specialist - Mississauga, Canada - Positec Tool Corporation

Description

Position Summary:

The Customer Account Specialist I is responsible for providing customer support to assigned customers and assisting the sales team.


Essential Functions:

• Process orders and cancellations.
• Track shipping orders.
• Receive damaged products.
• Responsible for SAP data implementation.
• Compare disputed merchandise with original requisitions and information from invoices.
• Inform the Account Manager of any changes to customer orders.
• Invoice all managed accounts same day as shipping and follow individual accounts invoicing requirements.
• Confer with upper management on account status.
• Escalate unresolved account issues to CSR II, Lead CSR or CSM.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Perform other duties as assigned.

Education and Experience:

• High School Diploma, general education degree or equivalent.
• 6 months or more customer service experience.
• Working knowledge of Microsoft Excel, including: pivot tables, vlookup, and creating formulas.
• Working knowledge of customer service and sales principles and practices.
• Ability to type 45 wpm.
• Knowledge of administrative procedures.
• SAP experience is helpful.

Key Competencies:

• Interpersonal skills
• Excellent communication skills verbal and written
• Excellent listening skills
• Excellent time management skills
• Problem analysis and problemsolving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability to change
• Good judgment
• Teamwork
• High energy and willingness to take initiative
• Stress tolerance, patience and empathy

Pay:
From $21.91 per hour


Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Office/

Administrative Assistant: 3 years (preferred)
Microsoft Office: 2 years (preferred)