Night Auditor - Mississauga, Canada - Quality Inn & Suites Mississauga

Quality Inn & Suites Mississauga
Quality Inn & Suites Mississauga
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.


Primary Responsibilities:
includes, but not necessarily limited to the following:
Responsible for completing the audit process for the hotel in an accurate and timely manner


Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in, becomes informed of events/ functions in the hotel during the shift.

Checks guests out of the hotel; processes customer payments according to established policies and procedures


Responds to guest requests promptly; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs the Manager on Duty about major problems, complaints, and disturbances in an effective and timely manner

Books guest reservations or coordinates with reservation center

.Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.

Presents a professional image at all times through appearance and dress

Provides courteous, efficient telephone service to guests and public; accurately records messages and promptly notifies guest or hotel employees.

Provides wake-up calls to guest rooms.

Maintains an accurate listing with the current status of all registered guests.
Records incoming packages, mail or faxes and promptly notifies guests or internal department personnel

Acts as central communications point during emergency situations by having a thorough knowledge of safety and security procedures

Operates in-house Radio system as well as base communications with Housekeeping and Maintenance departments

.Follows company policies and procedures at all times


Job Types:
Part-time, Permanent


Experience:

Hotel customer service: 1 years (required)


Education:
Secondary School (required)


Location:
Mississauga, Ontario


Language:

English (required)

Salary:
$16.00-$17.80 per hour


Schedule:

  • Night shift
  • Weekend availability

Work Location:
In person
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