Implementation Manager - Toronto, Canada - Ace Seekers

Description

Note:
This is a remote role in Canada

Role Objectives:

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Participate in engagements from end-to end:

From assisting with initial scope and SOWs; planning and leading projects; interacting with client key project participants; assisting with configurations and quality assurance; delivery; to transition to support.

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Build strong ongoing client relationships:

Be the person the client looks to for advice and guidance with the platform;
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Be the client's advocate:

Work closely across internal teams: Sales, Solution, Services, Support, and Engineering teams to build an exceptional client experience.
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Hands-on:

In addition to managing client engagements, you will become an expert in the platform. This is key to delivering successful engagements and handing over a system that will help transform our clients' businesses.
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Track and Measure:

tracking and managing client engagements with the objective of improving our relationships and building a better product.
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Continuous Improvement:

Use the knowledge you gain working with clients, leading engagements, and participating in implementations and configurations to help improve the platform.

Key Competency and Experience:

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Minimum:

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• Previous experience (min 3 years) in a software project or implementation management role
  Experience working closely with engineering / development functions

:

• Strong customerfirst focus with experience working with technologyoriented clients.
• Very organized with the ability to manage multiple task lists and customers.
• Strong communications skills in English, spoken and written.

Core Competencies:

• Logical thinker and problem solver that can learn quickly and independently.
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels.
• Dynamic, energetic, motivated, positive outlook.
• A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.

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Experience with Atlassian suite of tools (mainly Jira and Confluence)

Preferred:

• Ability to work with mínimal supervision.
• Experience with software project management.

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AgilePM/PMP certification.

• Handson experience in software configuration and implementation with Platform knowledge.
• Experience with B2B high growth SaaS or CPQ and parallel system such as CRM, service management.
• Experience with complex implementations.
• Experience working with distributed global teams.

Pay:
$80,311.01-$90,756.69 per year


Application question(s):

• Do you have experience with B2B high growth SaaS or CPQ and parallel system such as CRM, service management ?
• Do you have experience with handling complex implementations ?
• Do you have AgilePM or PMP certification ?
• Do you have experience with Atlassian suite of tools ?
• Do you have previous experience (min 3 years) in a software project or implementation management role ?