Ecommerce Sales Consultant - Burnaby, Canada - ROBINSON

ROBINSON

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service.

Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded.

We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the Director, eCommerce, the eCommerce Sales Consultant will assist our online customers to ensure they have the necessary information to make the best decisions for their plumbing and lighting needs.

What you will do:

Promote fitforpurpose product solutions and help customers make buying decisions
Maintain detailed and organized records of quotes, sales and customer requests
Process, fulfil and triage orders, ensuring products are delivered to customers on time
Provide postorder support enquiries such as status, backorder inquiries, returns and refunds
Update website content including static and dynamic pages
Update, enrich and test product data and images to make products appealing to the customers

About you:

Minimum 2 years of sales experience in retail with an understanding of qualifying the customer
Excellent product knowledge in plumbing
Effective verbal and written communication skills
Good team player with willingness to help support others
Familiarity with online shopping (i.e. have researched and purchased products online)
Ability to compare and contrast products and present alternatives
Good understanding of industry trends and an appreciation to how technology is changing the way companies conduct business
Experience with CRM is an asset
The ability to read and understand design drawings is preferred
The ability to speak more than one language is a definite asset

ROBINSON offers a competitive total rewards program including:

An inclusive, fun and family-oriented work environment
Monthly bonus opportunities
Commission based on sales
Paid Wellness Days
RRSP Matching
Employee Referral Bonus
Sabbatical Leave
Tuition reimbursement
Comprehensive benefits
Training and promotion opportunities

Visit our careers site to explore more opportunities with ROBINSON

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products.

Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario.

ROBINSON's reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada's Best Managed Companies.

ROBINSON is committed to a diverse, inclusive, and respectful workplace.

We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.