Bilingual Inbound Customer Service Representative - Whitby, Canada - Optima Communications International Inc.

Optima Communications International Inc.
Optima Communications International Inc.
Verified Company
Whitby, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
We are so excited that you are reading this and hope that you will decide to apply


Optima is the place for you
We are a client driven, people focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level


Benefits of joining Optima:


  • Start time no earlier than 8am
  • End time, no later than 8pm
  • Operating hours are from Monday-Saturday
  • Friendly and collaborative staff
  • Referral program (Refer someone to work at Optima, and we will reward that)
  • Opportunity to grow within the company and challenge yourself in different roles
  • Potential to become a Licensed Insurance Advisor

What you will be doing:


  • Answering Inbound calls from our customers
  • Listen carefully to customers, and personalize their experience
  • Resolve challenging situations while maintaining call control
  • Support your peers by working together and sharing winning strategies> that is how we offer impeccable services
  • Fluently Bilingual in English and French
  • Have High school or higher education preferred
  • Can adapt quickly to changing situations
  • Are motivated by helping others and gaining people's trust
  • Have mastered the art of analyzing and problemsolving
  • Have an appreciation of technology
  • Have already worked in the customer service industry, whether it be call center or retail

What we offer:


  • Full time hours
  • Bonus programs that are performance driven
  • 3 weeks paid training
  • Continuous support while in your role
  • Career development and growth
  • Employee Health Spending Account
  • Employee corporate discounts

About Us:

Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992.

We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services.

We've established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.


Location:

Conveniently located in the Whitby Mall, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.


Our Invitation to you:

Optima wishes you all the best in your employment search

recruit
More jobs from Optima Communications International Inc.
See all jobs of Optima Communications International Inc.