Bilingual Customer Service Professional - Maisonneuve, Canada - Manulife

Manulife

Verified Company

Maisonneuve, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

**The opportunity
**Bi-Lingual Customer Service Professional - Hybrid

As a bi-lingual Customer Service Professional, you will demonstrate superior commitment to meeting our requestor's needs by providing prompt, accurate responses to our distributors.

**Responsibilities

Research and resolve inquiries differing in complexity as they relate to contracting, transfers, recognition and compensation
Demonstrate ability to problem solve, negotiate, and coordinate conflict management
Collaborate and engage internal business partners in delivering solutions
Gather and record detailed information from Distributors to resolve requests and concerns
Meet preestablished service level agreements
Participate in ongoing service improvements
Must be available Monday to Friday 9:00AM to 5:00 PM EST

Attributes

Proven ability to multitask
Excellent communication skills, written and verbal
You thrive in a fastpaced, everchanging environment in a calm and professional manner
Ability to obtain or give information in situations which require tact, diplomacy, or persuasion

**Qualifications

Demonstrated experience in dealing with difficult situations and problem solving
Technical competence in maintaining an information database and producing ad hoc reports
Research skills and attention to detail are necessary to succeed in this position
Previous customer service experience
Post-Secondary education
Bilingual English/French required

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.

Our commitment to you

Valuesfirst culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion).

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Salary range is expected to be between
$39,525.00 CAD - $65,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short