Guest Services Agent - Markham, Canada - Courtyard Markham
2 weeks ago
Description
We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference.If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Guest Services Agent you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Benefits:
At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, retirement program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
