Team Manager Disability Claims Administration - Vancouver, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

We are looking for a Team Leader of the Disability Claims Administration (DCA) and Payments team.

The team leader is a working member of the DCA and Administration team, and is a front line leader, accountable for the quality of service provided for the DCA team.

The Team Leader is a member of the Vancouver Management Team and will work collaboratively within the leadership team.

The position requires both strong leadership and technical skills to support and guide the DCA/admin team to calculation and claims inquiries from clients, claimants, and internal business partners.

What you will do

Provide office measurement support to the Regional Manager in areas of work volumes, productivity and financial management
Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team
Hiring and performance management of direct reports including coaching and staff development
Collection and analysis of data required to ensure effective operational management of the office
Ensure all resource material is catalogued, updated and readily accessible
Identify and solve quality, time service and work volume issues
Address work flow/process issues
Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost effective manner
Lead overall aspects of the team including day to day management of individual/ team performance and recruiting
Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required
An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement

What you will bring

Education and skills acquired at postsecondary level or equivalent education with over 4 years work experience
Strong mathematical aptitude; experience using basic accounting principles
Proven leadership skills leading a team using effective interpersonal skills
Excellent communication skills, both written and verbal
Strong organization and time management skills
Strong analytical, problem solving and decision making abilities
Working knowledge of Microsoft Office Excel
Knowledge or Group Insurance would be an asset
Lead and manage within a Purpose/Vision driven environment

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _

- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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