Campground Property Maintenance and Construction - Sauble Beach, Canada - Carson's Camp Limited

Description

Campground Operations Manager

Carson's Camp

As a leader in the North American camping industry, we expect to provide, through facilities and employees, an exceptional quality, family oriented, recreation and camping experience.

Recruiting an energetic, outgoing, leader to work along side and collaborate with an involved owner/operator.
The successful applicant will work both jointly with the owners and independantly as middle manager.
There are staff supervision components and individual project tasks.
The campground operates May - Oct 15
Hours include pre and post season 5 day work weeks
In season 6 day work weeks
11 weeks off mid December to March 1.


Start date:
February 5th, 2024


CAMPGROUND BUSINESS INCLUDES
700 campsites - 500 Seasonal contracts, 180 overnight campsites - 20 stationary rental trailers
5 rental cottages off property
Provision of water under government regulations
Sewer collection, treatment and disposal
Garbage and Recycling collection & disposal
Campground property upkeep - Grass, hedges, trees, roads
Recreation Equipment - Playgrounds, Zip lines, Bouncy Pillows, Basketball, Volleyball, Horseshoes upkeep
Aquatic Amenities - 3 Pools and 2 splash parks - as per government regulations
Vehicle readiness
Trailer sales - New and used
Trailer accessories - New and used
Staff - Maintenance Team, Cleaning Team, Pool Team, Office Team, Patrol, Recreation, Sales,
Campsite Improvment services
Winterizing
Marketing
Communications
Human Resources


RESPONSIBILITIES
Collaborating with the owner operators in the planning and execution of the business operations.
This includes Staff selected and trained to ensure delivery of excellent service.

QUALIFICATIONS:
Proficiency in Verbal and Written English, french is an asset by not a must.
University degree or College certification
Minimum 5 years' experience in a manager position
Minimum 2 years' experience supervising staff

Personal Characteristics
Personable and engaging personality
Exceptional energy, drive and motivation
Enjoys customer service and outdoor recreation activities
Excellent time management and organizational ability
Comfortable with variable workloads

Excels at effective, persuasive and tactful communication

Skill Set
Aptitude for business process analysis
Superior problem-solving skills
Experience implementing policies and procedure to create product consistency
Able to be decisive and clearly communicate decisions and expectations to others
Able to execute management policy direction and short/long term objectives for operations
Able to organize and conduct regular operational and project meetings
Able to maintain confidentiality

Leadership
Proven coach and mentor who can motivate and lead a team to obtain excellence in results
Able to conceptualise, create new processes and implement new ideas in the workplace
Able to perform in changing situations
Able to identify training and developmental needs

Working Conditions
Fast-paced environment requires attention to detail
Customer service and team leader demands
Multitasking and Repetitive tasks required
Ability to combine sitting, standing, walking, bending, crouching, kneeling, handling heavy loads
Able and willing to work flexible scheduling as business needs dictates
Able to work outdoors
Able to share office space and work with a variety of personalities
Able to learn new computer programs and processes quickly
Able to drive property to supervise, troubleshoot and resolve problems


AUTHORITIES:
Decision making authority for all responsibilities and duties of this position.
Approved purchases up to but not exceeding $2,500.00.
Add and remove responsibilities and duties from all team members in order to accomplish company goals.
Set priorities and assign tasks to teams to ensure that jobs come in on budget and on schedule.


MAJOR DUTIES:
Operations Leadership
Oversee all campground operations to ensure the company quality standards are maintained. Address and resolve any processes affecting quality of service
Support management in the day to day operations
Hire and oversee training, support operations staff to use and follow standard operational procedures, oversee evaluation and staff reviews.
Support staff performing operational, clerical and maintenance duties
Support Sales in creating, developing, enhancing or modifying processes for potential clients
Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal
Plan, organize, direct and evaluate construction projects to modify campground features and recreational facilities
Oversee installation, maintenance and repair of campground infrastructures including machinery, equipment and electrical, water, septic treatment and mechanical systems
Oversee development of marketing tools and strategies
Plan and manage the facility's operations budget

Identify areas for possible cost reduction and develop new systems and processes to improve per