- Understand Adverse Childhood Experiences and impact of separation on child(ren)
- Demonstrate a range of accepted conflict resolution, negotiation, problem-solving and decision-making techniques
- Utilize de-escalation techniques and converse about safety planning with staff and clients
- Understand the origins and consequences of work-related stress and use coping and management skills to promote wellness
- Demonstrate empathy, sensitive to confidentiality, respect and ethical behavior
- Set individual performance goals, ensuring alignment with the Ministry's business plan and the divisional operational plan
- Identify and implement strategies that maximize team effectiveness
- Related Acts, Regulations, Rules and Practice Notes. (i.e., Protection Against Family Violence Act, Family Law Act, Divorce Act, Extra-Provincial Enforcement of Custody Orders Act, Child, Youth & Family Enhancement Act, Intake and Case flow Management Regulation, Divorce Act).
Team Lead - Edmonton, Canada - Government of Alberta
Description
Job Information
Job Title: Team Lead - Assessment Services
Job Requisition ID: 56290
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: April 23, 2024
Classification: Human Services Worker 6
Salary: $2,745.72 to $3,549.01 bi-weekly ($71,663 - $92,629/year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:
The Resolution Support Centre is the "come in" of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.
Follow the link to see what else we have to offer: .
Role Responsibilities
Reporting to the Manager, Assessment Services, the Team Lead will provide leadership, supervision, guidance, professional development and direct support to Family Court Counsellors and Caseflow Coordinators. They will work within current legislation, department policy and office procedures to ensure that the department is operating efficiently and effectively, with a high degree of focus in the area of customer service.
In conjunction with the Manager the incumbent will assist with the administration of the office, completion of data collection and program development, to ensure that services are provided in an efficient, user friendly and cost-effective manner.
A primary focus of the Team Lead is to support quality of work by providing regular opportunity for the staff to reflect upon the content and process of their work, providing coaching and mentoring, and ensuring compliance with legislation, regulation, policy and procedures. They will provide resources and structures to the work environment to allow employees to perform their jobs effectively.
A secondary focus of the Team Lead includes the provision of support to ensure continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and to promote and facilitate a collaborative approach to service delivery with other departments.
Leadership
Provide consultation to Family Court Counsellors and Program Support staff at various levels in the areas of legislation, regulations, policy interpretation and intent, service delivery application and procedural difficulties within the programs provided by Business and Resolution Services. Provide direction to staff on interpretation, intent and delivery of the services.
Supervision
Provide direction and/or consultation on issues arising from service delivery concerns; work with Managers to resolve concerns. Supervise staff and monitor work to establish high performance standards to ensure adherence to Ministerial, Divisional and Operational policies and procedures.
Team Building and Staff Development
Develop, encourage and maintain communication networks within the team. Fostering individual growth and development of all team members
Service Delivery
Liaise with and educate internal and external stakeholders regarding services provided. Provide support to ensure the continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and promote and facilitate a collaborative approach to service delivery with other departments. The Team Lead assists staff by ensuring impartial, plain language, accurate, timely and detailed legal information regarding family justice processes and services is available.
Administration
Develop, maintain, and interpret data collection and statistical information that is user friendly, accurate and relevant in collaboration with the Manager(s).
Role Responsibilities Continued.
Knowledge Skills and Abilities
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.