Front of House Supervisor - Richmond Hill, Canada - Fitness Connection

Fitness Connection

Verified Company

Richmond Hill, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

Job Title:
Front of House Supervisor

Company:
Fitness Connection

Location:
Richmond Hill

Job Type:
Full-time

About Fitness Connection:

Fitness Connection is a leading fitness facility committed to providing a diverse range of exercise options to our members.

With state-of-the-art equipment, dynamic classes, and a supportive community, we strive to create an environment that inspires and motivates individuals to achieve their fitness goals.

Position Overview:

We are seeking a dynamic and organized individual to join our team as the Front of House Supervisor at Fitness Connection.

As the Front of House Supervisor, you will play a crucial role in ensuring a positive and welcoming experience for our members from the moment they enter our facility.

You will lead a team of receptionists and work collaboratively with various departments to uphold our commitment to exceptional customer service.

Responsibilities:

Team Leadership:

Supervise, train, and motivate the front desk team to provide excellent customer service.
Create and maintain a positive and collaborative work environment.
Schedule and coordinate front desk staff shifts.

Customer Service:

Greet and assist members and guests in a friendly and professional manner.
Resolve member concerns and inquiries promptly and effectively.
Ensure that the front desk is always staffed during operating hours.

Operational Efficiency:

Oversee daily operations at the front desk, including check-ins, member registrations, and inquiries.
Maintain cleanliness and organization at the front desk area.
Collaborate with other departments to ensure smooth operation and communication.

Membership Sales Support:

Assist with membership sales by providing information and tours to potential members.
Work closely with the sales team to achieve membership targets.

Technology and Systems:

Proficiently use and manage our front desk software and other relevant systems.
Troubleshoot and resolve any technical issues related to front desk operations.

Compliance:

Ensure adherence to company policies and procedures.
Stay informed about fitness industry trends and updates.

Qualifications:

High school diploma or equivalent; college degree preferred.
Previous experience in a supervisory or leadership role, preferably in a fitness or hospitality setting.
Excellent interpersonal and communication skills.
Strong organizational and multitasking abilities.
Proficient in using computer systems and software.

Fitness Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary:
$18.00 per hour

Expected hours:
per week

Schedule: