Plan Design Team Lead - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

Job Summary:

This role is a key part of a dynamic team working on a central initiative to help transform our Canadian Retirement products and systems.

Our hard-working team is focused on the evolution and execution of our administrative platform strategy through enhanced technologies, products and digital features.

Our goal is to create a better, faster, and easier experience for clients, partners and employees by having administration handled on a single platform.

Reporting to the Director, Program Management, this position is primarily responsible for supervising a team of plan design specialists, being responsible for and monitoring their work to ensure they set up up plans and policies on the new administrative system in a timely and accurate manner, and to ensure compliance with processes and in accordance with federal and provincial pension authorities.

This position will also provide training, coaching and mentoring to team members.

The opportunity

Lead a team of plan design specialists, providing training, coaching and mentoring to team members as required
Supervise team members' work and ensure they are following established procedures and protocols, and that they are adhering to required quality standards
Tracks and reports on progress and provides detailed status updates
Ensure team members have the tools and resources to accomplish their tasks
Abide by standard methodologies and close gaps through training, coaching and mentoring
Identify areas for process improvements and support development and implementation
Provide open and honest feedback to the project team
Answer questions from the team and help them find solutions to problems they encounter; remove barriers to them accomplishing their work, wherever possible
Liaise with the broader project team to report on progress and bring up any issues that can't be resolved within the team
Make recommendations for changes and updates to processes
Cross train team members across different quality work types
Manage timelines on a multiude of request types

How will you create impact?

Ensure the timeliness and accuracy of plan set up, ensuring appropriate set up processes and steps to ensure quality are followed
Liaise with the broader project team/SMEs/leaders to ensure outstanding questions are resolved
Raise areas of risk and barriers that can't be resolved within the set up team
Create contractual documents and enrolment hubs pertaining to the policies
Actively participate in team discussions, trainings and meetings
Proactively seek information and clarity when questions arise
Solicit feedback from team members
Ensure the plan documents conform to Manulife's Compliance and Privacy guidelines
Strongly adhere to timelines and service level agreements on the requests

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

College diploma or related business experience
Shown leadership skills and ability to think strategically
Experience developing a team to complete tasks within tight time constraints while at the same time ensuring all work is completed accurately
Demonstrated skill in evaluating feasibility or practicality of ideas and options; assessing risks and tradeoffs; making informed and timely decisions.
Strong organizational skills with the ability to handle priorities independently in a constantly evolving environment
Strong attention to detail and ability to identify inconsistencies
Strong interpersonal and communication (written & verbal) skills
Self starter with great initiative who works well in a fast paced environment
Responds to challenges and opportunities in a positive and productive manner
Proficient in MS Office i.e. Word, Excel.
Strong mathematical competence
Resilient and adaptable to change
Great teammate with the ability to collaborate between departments and other locations
Bilingual (French/English) an asset
Knowledge of Canadian Retirement products and Ma