Customer Support Representative - Richmond Hill, Canada - InMode

InMode

Verified Company

Richmond Hill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Customer Support Representative

**North America support

English only
SHIFT 128pm**
Department: Customer Support

Location:
Richmond Hill, TOR, Ontario CAN-
THESE ARE IN OFFICE ROLES
L
ANGUAGE REQUIREMENTS-

1- _
English_

Company summary:

InMode Ltd. is a leading global provider of innovative and award winning medical technologies that focuses on wellbeing and lifechanging results. InMode develops, manufactures, and markets platforms that harness novel radiofrequency (RF) based technology that strives to enable new emerging mínimallyinvasive procedures and improve existing surgical procedures. InMode has leveraged its medicallyaccepted RF technologies to offer a comprehensive line of platforms that will enable us to capitalize on a multibillion dollar market opportunity across several categories of surgical specialty such as plastic surgery, gynecology, dermatology, ENT's and ophthalmologists_

Position Summary:

**North America support

English only
SHIFT 128pm**
Duties and Responsibilities:
Ensure customer satisfaction
Answering inquiries and complaints
Troubleshooting medical equipment

- tier

Provide general support for the sales team
Updating/Maintaining customer database
Redirecting calls and messages
Other duties or projects as assigned

Minimum Qualifications:

University/College degree
1 to 2 years' experience working in an environment involving inbound/outbound calls
Minimum 1+ year experience of customer service
Excellent phone etiquette
Must have excellent verbal and written communication skills
Ability to adapt quickly
Ability to deescalate and diffuse challenging situations and successfully resolve customer issues diplomatically and professionally
Strong analytical skills and attention to detail
Experience with Microsoft Outlook, Word, Excel
Ability to manage priorities, execute multiple tasks and projects and assignments effectively
Strong team player a must
Must be available to work overtime when required

Other Preferred Knowledge, Skills, and Abilities:

Experience with Salesforce/CRM tools is a plus
Medical device experience is a plus
Laser experience is a plus
Strong English is a must;

THIS IS AN IN OFFICE ROLE IN RICHMOND HILL
L
ANGUAGE REQUIREMENTS- _
ENGLIGH _
SHIFT- 12-8pm

Salary:
$42,000.00-$44,000.00 per year

Benefits: