Help Desk Resource - Mississauga, Canada - I & J Contracting Inc.

Description

Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees.

*They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the office.

Toronto, ON


Responsibilities

• Require two help desk resources, standard skills, desktop, mobile, some VPN, networking etc.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problemsolving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Followup and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements:

• Require two help desk resources, standard skills, desktop, mobile, some VPN, networking etc.
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customeroriented and cooltempered

Salary:
$23.00-$27.00 per hour


Benefits:

• Dental care
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• IT support: 1 year (preferred)

Work Location:
In person