Service Coordinator - Edmonton, Canada - Overhead Door Corporation

Overhead Door Corporation

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We have an immediate opening for a Service Coordinator in our Edmonton Branch.

Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle.

This role is a permanent, full time position.

Responsibilities:

Answers incoming service calls

Schedule service and warranty calls with the customer

Opens and completes work orders including material and equipment sourcing

Receives PO or Credit Card information from the customer prior to dispatching employees

Distributes required paperwork to our technicians, parts department and warehouse personnel

Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the

service call cycle

Other duties, as assigned

Skills:

Customer service savvy and above average communication proficiency

Ability to prioritize tasks, manage stress and diffuse difficult situations

Well organized with great attention to detail

Superior resourcefulness, integrity, and solid work ethic

Ability to work in a team environment

Knowledge in shipping, logistics, construction, and overhead doors is an asset

Qualifications:

3-5 years of experience scheduling and dispatching field service

Working knowledge of MS Outlook (including calendar) and Excel

Minimum completed education - high school

Possess a valid Driver's License and vehicle

We offer:

A positive work environment with competitive pay and an excellent benefit plan

Comprehensive technical, safety and product training provided

Opportunity to build a long-term career with upward mobility

Excellent Health and Dental benefits offered for full time employees

COR Certified workplace

Equal opportunity employer

To Apply:

Applications will be accepted until the position has been filled.