Client Experience Coordinator - Mississauga, Canada - Align Custom Fit
2 weeks ago
Description
Overview
At Align we believe _wellness_ begins with a feeling. And we have created that feeling in a revolutionary new concept and flagship space that interlaces the best in medical foot health, within a luxury clinic, boutique, and spa environment. Featuring Canada's first medical Footcare Spa, a private custom-fit footwear fitting room, a boutique, and even a catwalk. Bespoke experiences, in-depth consults, tech-designed products, and indulgent treatments by our highly skilled and diverse medical team of Align Clinicians, offer clients their healthiest, strongest, most beautiful feet. Our respect and love for the brand create a workplace like no other. For us, it is fulfilling to be aligned with exquisite craftsmanship, healthy fashion, and beauty. We hold ourselves and our co-workers to very high standards. We are actively searching for the next Client Experience Coordinator to join the team and be part of the growth and excitement.
The Role
What We Offer
- An inspiring, sunlightfilled space, and a techfocused professional work environment
- Working with a close, dynamic, motivating team
- A competitive compensation program
- A collaborative environment supported by team reward opportunities
- A career roadmap for promotion from within
- Computerbased and facetoface training opportunities
- Ongoing support from your internal coach, focused on your success
- Gratis on designer footwear, Align Orthotics, and the Footcare Spa
- Paid vacation and Personal Paid Days
- A generous benefits plan including added gratis with our brand partners
Responsibilities of the Position
Client Experience Coordinators will be accountable to:
- Guide clients through their ongoing foot health journey, from one step to the next in their tour, bookings, ensuring they know what to expect and their expectations are exceeded, keeping ahead of their next step in our process flow, anticipating and responding quickly to client's needs
- Manage current client base by cultivating relationships and engaging existing clients at higher levels
- Execute proactive, strategic outreach to position and realize future client opportunities and exceed client expectations
- Support and align with key business initiatives, new product drops, events, product launches
- Book client appointments by educating and guiding them through the process of Align's holistic circuit
- Personal, guided client healthy shoe shopping
- Client checkout and daily cash count
- Ensure all activity enhances the brand, including product presentation, visual merchandising, and proper stock organization
- Personal Leadership: Work as a team and partner with colleagues to ensure a consistent exceptional client experience and contribute to a positive environment
- Remain current on industry news, company updates and complete provided training to better serve clients
- Exhibit passion and enthusiasm as an Align Brand Ambassador by modeling elegance through an appropriate wardrobe and presence
- Be brandaligned and selfdirected, with an entrepreneurial spirit
Required Qualifications
- A charismatic, congenial personality who can deliver luxury client service
- Demonstrated ability to create and develop lasting and meaningful client relationships that result in consistently exceeding results
- Can uphold Align's teamwork tenets of positivity, mutual respect and open communication
- Ability to communicate effectively, professionally and courteously, inperson, on the phone, and digitally
- Ability to work patiently and cooperatively with a variety of clientele
- Superior attention to detail and unapologetically organized, clean and tidy
- Proven ability to selfinitiate, selfproblemsolve, and selfprioritize
- Quick learner who can efficiently, effectively and independently complete work under mínimal supervision
- Willingness to continue to learn and adapt in an evolving role
- Proficiency or capability in using technology and learning and using a Client Relationship Management software
- Minimum of 45 w.p.m. typing experience and Microsoft Office skills
- Saturday availability
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