Service Coordinator - Pointe-Claire, Canada - Elevex Inc

Elevex Inc

Verified Company

Pointe-Claire, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Support Coordinator, Montreal

Elevex, a company of human scale positioned as a key player in Quebec when it comes to the material handling equipment, is currently looking for a Service Support Coordinator to join its Montreal service team.

If you are passionate about customer service and administration, this role is for you

WHAT WE OFFER

The opportunity to work from home up to 50% of your time;
A competitive base salary;
A group insurance plan paid at 50% by Elevex;
A Group RRSP with Elevex contribution;
An employee assistance program for you and your loved ones;
Tools to facilitate your daytoday;
A flexible work environment.

CONCRETELY, WHAT WILL YOU BE DOING?

Road Logistics and Service Agreements Coordination:

Manage priorities and emergencies;
Plan preventative maintenance on equipment at customer locations;
Open and close work worders;
Optimize the technicians' working days;
Plan working hours in the company's ERP software.

General Administrative Support to the Service Department:

Prepare invoicing for work performed by the service department;
Close work orders before invoicing;
Produce and submit reports for specific customers (i

e:
forklift fleet cost reports, etc.);

Produce various reports for internal purposes (i.e. weekly open calls report, etc.);
Ensure that the database in the ERP system (Servicentre) is uptodate and take corrective actions upon need;
Manage and follow up on open service calls;
Process invoices and issue purchase orders (PO) to suppliers for ongoing work;
Perform any other administrative task in support of the ser vice department.

Coordination of Service Quotations:

Coordinate the preparation and follow up of service quotations by interacting with various stakeholders;
Submit quotations to customers and follow up on any question or concern they may raise.

Coordination of Warranties:

Process warranties with manufacturers while minimizing the loss potential;
Provide monthly statistical reports on warranty acceptation.

THE WORK ENVIRONMENT
You will be part of a dynamic team of 5 professionals who make up the administration of the service. You will have the opportunity to develop your knowledge and work with experts in forklift industry.

PROFILE NEEDED

High School Diploma completed;
Professional studies in office work, secretarial or accounting (preferable);
Experience in similar functions (administrative support, coordination);
Detail oriented, rigorous, precise;
Organized and able to perform under deadlines;
Excellent communication skills, spoken and written, with colleagues, clients or manufacturers;
Strong knowledge of MS Office (W0rd, Excel, Powerpoint, Outlook);
Bilingualism (English/French), an asset.

If you recognize yourself, do not wait any longer and send us your resume.

In this document, terms used to designate persons are taken in the generic sense; they are both feminine and masculine.

Elevex subscribes to the principle of equity in employment.

Job Types:
Full-time, Permanent

Salary:
From $50,000.00 per year

Benefits: