Communications Agent - Edmonton, Canada - West Edmonton Mall
Description
The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.Primary Responsibilities:
- Receiving calls for service and complaints from the public and/or facility staff.
- Monitoring all existing alarm systems.
- Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or "Failure notifications" of the various WEM systems.
- Creating reports, complete check sheet logs and file paperwork as required.
- Maintaining current files and inventory of communication centre office supplies.
- Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
- Other duties as required.
Desired Qualifications:
- Must possess initiative and the ability to work well independently.
- Must have a working knowledge of computers and office based software programs.
- Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
- Must be of good character and be one who acts in a lawful and ethical manner.
- Must work as part of a team.
- Previous communication centre experience is an asset.
- Education and/or training in communication and related fields.
Terms of Employment:
- This is a fulltime position that works 12hour rotating shifts that include days, evenings, nights, weekends, and holidays.
- Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.
Job Types:
Full-time, Permanent
Salary:
From $22.38 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 12 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location:
In person
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