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- Lead various teams through project planning and execution, leverage project management tools to develop timeline workflows and ensure all milestones are being met.
- Manage stakeholder expectations; act as the primary point of contact and lead the briefing process, asset requirements gathering, resource assignment and implementation.
- Manage multiple interrelated projects, juggling timelines, dependencies, risks, and available resourcing; find efficiencies, mitigate risks, and ensure success of all projects.
- Define project scope, deliverables, and goals in collaboration with the Senior Manager
- Streamline existing ways of working and identify new processes to drive efficiency and effective collaboration.
- Drive execution of Content strategies and optimize the Content team's business objectives, strategic initiatives, and execute successful completion of content production.
- Collaborate with multiple stakeholders to ensure digital content is maintained and integrated across various customer touchpoints in stores and online), this includes planning, development, production, analytics, publishing, and quality assurance.
- Contribute to building digital content measurement plans and KPIs in the form of sharable recurring reports that reflect outcome and key learnings and insights.
- Attend and/or lead various content strategy and planning sessions.
- Manage vendor contracts and project budget tracking.
- Lead and coach internal coordination team and assign all projects with qualified external talent.
- Superior and multi-disciplinary business skills and knowledge of project planning, project management, knowledge that would normally be obtained through an appropriate business education and/or post-secondary degree or work-related equivalent in the field of marketing with a specific focus on digital content.
- PMP certification.
- 8-10+ years of content planning & project management experience.
- Expert knowledge of project management tools and best practices.
- Demonstrated leadership skills to motivate multi-disciplinary teams, as well as key LCBO Leadership Competencies: accountability, customer-centricity, and collaboration.
- Experience guiding others through project processes and influencing them without formal authority.
- Experience managing teams of various sizes that include internal and external resources (production agency, vendor staff) regardless of geographic location where the resources are located.
- Expertise in Microsoft suite of products such as Microsoft Office Suite, Microsoft Project, SharePoint, and other productivity tools such as Trello.
- Expertise in digital analytics and measurement across digital platforms, including producing reports that highlight KPIs and distill results.
- Demonstrated knowledge of project cost accounting principles and practices and managing project budgets.
- Knowledge of LCBO operations and understanding of policies, procedures, and practices.
- Experience in procurement process and vendor management.
- Strong analytical and problem-solving skills to anticipate issues and develop contingency plans.
- Strong communications skills, both orally and in writing.
- Superior leadership skills to manage both team members and senior management.
- Ability to resolve conflicts at all levels with tact.
- Energized by a fast-paced environment and can adapt and pivot direction when needed.
Manager, Content Planning - Toronto, Canada - LCBO
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