Store Supervisor - Cornwall, Canada - Fines Home Hardware Building Centre

Fines Home Hardware Building Centre

Verified Company

Cornwall, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Fines Home Hardware Building Centre we're in our 8th year of growing and are always looking to add talented individuals to our team.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

Here, you'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, and to grow and evolve within our family—we have great opportunities.

What's Your Mission?

Our Store Supervisors work with a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.

The Store Supervisors are accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with our in-store experience.

The Store Supervisors collaborate with Management and Ownership to execute needs as well as provide input on the needs of our customers.

At times, the Store Supervisor is expected to provide full leadership over the store.

Job Duties & Responsibilities

Oversee all frontend and backend operational programs driving productivity and efficiency in all non

- selling activities.

Drives collaboration all team members to ensure effective flow of work between different shifts and no unnecessary duplication of activities.
Identifies any barriers to operational processes or the customer experience and communicates those barriers as well as solutions in a timely manner.
Sets clear and measurable service, sales and operational goals for the team, ensures the team's effort supports those goals, and tracks progress on a daily basis.
Drives execution of all service, sales and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.
Anticipates customer flow and work demand and appropriately redirects efforts and schedules to ensure proper coverage when and where needed.
Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.
Teaches and demonstrates effective service that meets the service demands our customers expect.
Models the behaviors that are needed to deliver great customer service, maintain an instock position, and keep the store clean and safe for customers.
Interviews, selects, develops and provides direct leadership over a team that support product categories in assigned area.
Adhering to company safety policies and procedures while working.

Qualifications

An energetic leadership attitude that focusses on a team mentality
A significant base of knowledge and comfort with residential building and hardware material
3 years of experience leading support/operations associates in a retail or consumer service industry.
Experience with lumber & building materials would be considered an asset
Experience working with store computer systems.
Experience working in a fastpaced, crossfunctional work environment.
Strong computer literacy and comfort

WHY JOIN US?