Help Desk - Victoria, Canada - WorkLink Employment Society

WorkLink Employment Society

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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Are you passionate about making a difference?_

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About The Society:_

WorkLink has provided government sponsored employment services to the residents of the Victoria Capital Region's Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978.

In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew.

We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T'Souke and Pacheedaht.

Our non-profit organization is funded through both federal and provincial government initiatives.

WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.

We empower our employees to achieve great things and are proud to offer:

Accelerated vacation entitlement.
Competitive wage & health benefits packages
Pets in the workplace
Strong workplace culture
Supported work/life balance options

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About The Position:_

The Information Technology Specialist works as a member of the information technology team under the direct supervision of the Supervisor of Information Technology.

The Specialist is responsible for providing direct support to technology users across the organization.

This will include helping setup and update hardware/software, diagnosing connectivity or data access problems, answering questions about hardware/software, and helping users access shared drives and devices.

This is essentially an onsite agency wide help desk/technician-based position supporting non-tech savvy to highly efficient tech end users

Key duties for this position include:

Documenting processes, performing diagnostic tests, installation/maintenance of computers and systems
Participating in training sessions as required by the company
Great attitude, must be adaptable when it comes to technology, as well as in their daytoday routines, show great work ethic, and willingness to learn
Providing technical and user support by assisting clients and staff in the operation of software/online portals
Technical Skills: Use of complex databases (MS SQL Preferred); Data analysis and reporting; Computer software such as Microsoft Office 365/2021; and multitask well, working within tight deadlines and clarify priorities as things will overlap
Troubleshooting hardware to maintain and install computer operating systems
Perform other duties as assigned.

Knowledge, Skills, and Abilities

Ability to determine IT needs and train nontechnical endusers, while keeping up with technical innovation and trends in IT support.
Demonstrated ability to work cooperatively/effectively with others to share best practices, while enhancing organizational effectiveness.
Exceptional interpersonal and communication skills with the ability to provide technical support and resolve issues.
Experience in documenting processes/monitoring performance metrics of computer hardware, software, and networks.
Great attitude, work ethic, and willingness to learn/keep up with technological advancements.
Must be able to lift up to 50 lbs. on a regular basis with continuous walking, standing, reaching, bending, and kneeling.
Organized, analytical, however, open to alternative approaches and able to set priorities in a fastpaced work environment.
Passion for web technologies, innovation, and information technology security is a definite asset.
Technologically proficient in both PC and Apple (Mac OS) platforms.
Strong understanding and experience with conference software (ie. Zoom, Teams, Webex).
Indepth knowledge of Microsoft Office 365, SharePoint, including M365 Entra, and Exchange.
Experience designing and implementing Apps.
Familiarity with AI tools.

Preferred Qualifications:

A minimum of two (2) years of experience providing technical support to endusers ranging from novice to highly proficient
Current Vulnerable Sector Criminal Record Check and valid BC Driver's license
Postsecondary education in Computer Network Technician, IT support or a suitable combination of education and experience in IT required (Diploma Preferred)
Strong skills in Microsoft Office products, including Excel, Word, Outlook, Calendar, SharePoint
This posting will remain in effect until the closing date of
4:00 pm on June 7, 2024:
Applications/uploaded resumes sent via social media platforms (e.g., LinkedIn, Facebook) will not be accepted.
WorkLink values the diversity of the people it hires and serves. We foster a workplace where individual differences are recognized and respected, while utilizing each person's talents and strengths._
The more inclusive we are, the better our work will be_

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Pay:
$29.21-$30.09 per hour

Expected hours: 35 per week

Benefits: