Security Dispatcher - Toronto, Canada - Elite Residential Concierge Services Inc.
Description
Schedule / Shift Timings
Tuesday to Saturday - Swing Shift
Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am
Pay Rate:
$20 CAD / hour
About Us:
A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and best-in-class services to our clients.
Being a leader in the security and concierge industry, we invite security professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.
What Elite Residential Concierge Services Offers:
- Market-leading wages and career growth opportunities
- Accommodating shift schedules 24/
- Medical health plan
- Continuing Professional Development (CPD)
- Management Development Program (NOC B Level)
Benefits:
- Extended health care
- Onsite parking
- Wellness programs
- Employee assistance programs
- Disability insurance
- Vacation & paid time off
- Life insurance
- Annual Uniform Refresh At No Cost
Key Responsibilities
- Fill last minute open shifts in a collaborative team environment
- Receive incoming emergency & nonemergency calls and address issues in a timely manner
- Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
- Documenting all information into comprehensive reports
- Escalating situation to Team Leads as required
- Remain calm under pressure and be able to multitask during high call volumes
- Be able to prioritize and dispatch accordingly
- Communicate with staff, supervisors, and management to schedule staff to cover shifts
- Update and maintain inhouse scheduling database
- Schedule staff in accordance with agreed Elite policy and procedures
- Interact with Police, Fire Department, and EMS where necessary in support of field staff
- Attendance Management in ensuring coverage for sick, vacation and employee leaves
- Performs audits on CCTV to ensure field staff are adhering to company policies
- Communicates any team concerns/issues with Area Managers
Requirements:
- Experience in staff scheduling 13 years
- Excellent written and verbal communication skills
- Superior customer service skills, including exceptional telephone etiquette
- Organizational skills and ability to multitask in a fastpaced environment
- Security experience an asset
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- 12 hour shift
- 8 hour shift
Job Types:
Full-time, Permanent
Salary:
$19.00-$20.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Night shift
Application question(s):
- Do you have experience as a dispatcher in Security field?
Work Location:
In person
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