Team Lead, Implementations - Remote, Canada - Absorb Software

Absorb Software

Verified Company

Remote, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"If you love a challenge and learning something new every day, then you'll fit right in with the Implementations Team Our team works directly with clients to help get them up set up for long term success with Absorb through effective project management (timelines, risk mitigation) and problem solving, being their first source of training and use case specific configuration questions, and becoming their trusted advisor for all things Absorb. Personally, one of things I love about working at Absorb is the camaraderie, collaboration, and teamwork throughout the organization, which helps both me and my clients achieve their goals." - Sarah Rivest, Implementations Project Manager_

As a Team Lead, you will be leading and developing a team of implementation specialists who are project focused and are responsible for maintaining and driving the client relationship post sale; ensuring that project requirements are understood and executed on time.

In this role, you will lead team meetings and cross department initiatives, coach team members through consistent one on one's to ensure that they have the support, resources, and tools to be successful.

Are you interested in learning more about Absorb's remote first work culture? See below:

Absorb Software:
Remote Work Culture

What you'll do:

Work alongside Management to craft and implement Absorb customer experience strategies to delight Absorb Software's clients in every interaction through our clients' onboarding journey.
Build and lead a highperforming team, provide training, coaching, mentorship and professional development to ensure team is performing, meeting individual and team metrics, and highly engaged to support and deliver worldclass implementation support.
Oversee the daytoday operations of the implementation team, working with other Team Leads across Client Services, Product, Development and CloudOps teams to manage and resolve customer issues and escalations.
Lead regular team meetings and mentor/coach team members.
Develop individual team members through one on one's; including project progress, goal management and target tracking.
Define, refine, and report on key operational metrics and find data trends.
Manage onboarding projects for new clients, and coordinate with the Implementations Team to ensure timely implementation of addon services.
Review team capacity and project assignment.
Serve as the first escalation point for client and team issues.

What you'll bring:

Minimum 3 years managing client onboarding, implementation, and/or training experience in the software industry.
Previous team lead and/or supervisory experience required.
Highly motivated selfstarter with the capability to take initiative.
Proven Project Management experience for small projects.
Strong problemsolving skills and data analysis abilities.
Able to maintain high quality service delivery and documentation.

Additional preferred qualifications:

Second language, French preferable.
Gainsight admin experience would be considered an asset.

Technologies we use:

Absorb LMS, Salesforce, Gainsight, Taskray, Slack, Windows, Microsoft Office

Are you ready to become an Absorber?

What we offer:

Fully remotefirst work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

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We achieve exceptional results by genuinely caring about each other and the work we do: