Client Care Manager- Administration Assistant - London, Canada - London Centre for Trauma Therapy

London Centre for Trauma Therapy

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

London Centre for Trauma Therapy
We are looking for the main star in our incredible team
- a Client Care Manager that will be the face of our award-winning psychotherapy clinic. This is the ideal role for someone looking to use their incredible people skills coupled with being detail-obsessed and efficient. You will get a chance to work with some incredible staff and clients in a beautiful and serene office.

If you have reception experinence and are warm, kind and outgoing, read on.

Pay:
$20/hour

Shifts will be:8:30am - 2:00pm, Monday-Friday.

This role will report to the Clinical Director.

About Us
The London Centre for Trauma Therapy is an award-winning mental health and psychotherapy clinic in the city. We are in love with helping our clients heal and build a life worth living. We always go above and beyond to deliver exceptional client care
- it's the difference in our work culture and our compassion that sets us apart. We are all dedicated to excellence, and our Admin team is the first point of contact for this.

Our Vision

We help thousands of people learn to live a life with ease_

To succeed in this role...

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.

You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset.

This is a big job
- there are many therapists and lots to learn, but if you're the right fit, it will be a wonderful experience.

You have a passion for helping others as you will be communicating with our clients. You are proficient, details-driven and you are
excellent in your written communication style and phone presence. You make or break if clients decide to book with us
- so you're our shining star (and our team will love you accordingly)

Qualifications

A minimum of 3 years of experience in Client Care and Customer Service
(preferably in a medical office at the front desk).

Responsibilities

Supporting [Psychotherapists, Psychologists and Social Workers] with client bookings, payments, administrating intake & consent forms, etc.
Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
Maintenance of office area, office supplies
All the Google Spreadsheets your heart can handle
Organizing our lives
Claims confirmations from Insurance companies
Dynamic, selfmotivated individual with the ability to work independently, proactively and well under pressure
Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
Confidence to share ideas and constructive criticism to help us grow
Juggling multiple projects and todo's simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
Tech savvy (we are mostly paperless and everything is online)
An appetite for innovation and simplicity who is highly process oriented
Working autonomously comes easy to you but you also love collaborating with a talented team
Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
Knowledge of Jane scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter:
We thank all applicants for their interests: Only those under consideration will be contacted.

Job Types:
Part-time, Permanent

Salary:
$20.00 per hour

Benefits: