Jobs

    Urgent Customer Success Manager - Canada - Vroom Media Group

    Vroom Media Group
    Vroom Media Group Canada

    1 week ago

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    Description
    Company Description

    Vroom Media Mission:
    "To revolutionize life insurance marketing agencies and how people work."


    We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team.

    We are 100% remote, and we encourage employees to work from anywhere in the world.


    We believe that our company is most productive when our employees are fulfilled, challenged and working to achieve both their personal and professional goals, instead of putting one on hold for the sake of the other.

    "

    Job Description

    Customer Success Managers are the liaisons between the agency and its clients.

    They are the primary point of contact handling all day-to-day client interactions, as well as managing the projects needed to foster client success.

    They work directly with the sales, fulfillment, and leadership teams to make sure that the clients receive exceptional results and impeccable service.

    A CSM is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. they must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. they are committed to providing high-quality service above all else.

    Qualifications / Skills Needed

    • Most important is a positive attitude you see client dissatisfaction as an opportunity, not a burden
    • Strong interpersonal, verbal, and written communication skills in English. This is a must.
    • Selfstarter you are comfortable working 100% remotely, managing projects and meetings deadlines without direct supervision
    • Driven, competitive, and confident with coaching others and setting expectations
    • Strong attentiontodetail, timemanagement, and organizational skills
    • At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
    • Ability to multitask and prioritize under everchanging needs and schedules
    • Experience in Go High Level Software is preferred
    • Proven project management skills with an emphases on quality control
    • Coachable you are willing to participate in ongoing training and constantly push yourself to get better and better
    • Team player you are able to collaborate with a small team, ask for help when needed, and delegate tasks
    • Proactive you strive to get ahead of a problem, instead of waiting for it to become a fullblown fire
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