Office Manager - Vancouver, Canada - YWCA Metro Vancouver
Description
Responsibilities:
- Oversee facility operations of the ESC. This includes responding/resolving all maintenance, lease, telephone, janitorial, and alarm system issues that may arise
- Create/Implement/Improve Front Office Systems, protocols, and customer services/best practices policies to ensure the requirements for the WorkBC Employment Services Centre and Satellites Offices meet/exceed the contractual obligations with the Ministry
- Assist the ESC Manager and Quality Assurance team with regular quality assurance audits through ICM and hard file reviews
- Work collaboratively with the Directors and ESC Senior/Operations Managers to ensure financial targets are being met. Create monthly reporting
- Ensure invoices are coded, signed by the ESC Manager and sent to head office in a timely manner
- Liaise with YWCA Purchasing Department and Accounts Payable; manage client financial supports for the centre
- Responsible for Annual Inventory Control
- Provide technical support and troubleshooting for staff and clients
- Hiring, scheduling and supervision of office administration staff; conduct performance reviews of administration staff
- Liaise with service providers; oversee registration & coordinate payments for clients
- Approve VSF ICM orders and reconcile FSPS orders with Finance Department to ensure accurate and timely input in ICM
- Assist ESC Manager with Health and Safety functions of the centre, including safety drills and reporting, Joint Health and Safety Committee
- Orient new front desk staff to the WorkBC ESC workplace environment and YWCA policies. This includes creating PANs, Systems Access Forms, etc.
- Review/investigate ICM issues casebycase in ICM and/or with the Case Manager, and Financial Analyst
- Assist Case Managers in correcting ICM errors on the 'Monthly CAPA Review" list that is generated from the Ministry on a monthly basis
- Train and support front office staff on the ICM database and centre systems, policies, and customer service delivery as it pertains to the Employment Program of BC and the YWCA
- Provide backup for ESC Manager if/when required
- Other duties as required
Required Skills:
- Administrative and supervisory experience
- Highly organized and comfortable with scheduling, time and file management
- Ability to multitask effectively and meet the required deadlines
- Experience in financial administration and some financial analysis would be an asset
- Experience working in the Ministry's Integrated Case Management database would be an asset
- Experience and knowledge working with federal and provincial programs and policies
- Excellent communication skills working with a variety of people and different levels of government and the business community, both written and verbal
- A demonstrated a positive attitude towards change
- Minimum Education Level: Bachelor's degree or equivalent combination of education and work experience
- Excellent technical and computer skills in Microsoft Office, SharePoint, and Zoom are required
- Ability to work in the Tri-Cities
- Comfortable working on the front line of a busy employment centre, working with a range of clients, including homeless clients, clients with mental health concerns, and clients with disabilities
- Strong interpersonal skills are required to build effective relationships internally and externally
- A valid clear criminal record check (including working with vulnerable populations) is required
- Successful applicants are required to be fully vaccinated against COVID19; exemption requests must be supported by valid, legal documents
Leslie A. Martin
Operations Manager
- Please note this posting will be open until the position is filled._
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