Office Manager - Vancouver, Canada - YWCA Metro Vancouver

YWCA Metro Vancouver
YWCA Metro Vancouver
Verified Company
Vancouver, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description

Responsibilities:


  • Oversee facility operations of the ESC. This includes responding/resolving all maintenance, lease, telephone, janitorial, and alarm system issues that may arise
  • Create/Implement/Improve Front Office Systems, protocols, and customer services/best practices policies to ensure the requirements for the WorkBC Employment Services Centre and Satellites Offices meet/exceed the contractual obligations with the Ministry
  • Assist the ESC Manager and Quality Assurance team with regular quality assurance audits through ICM and hard file reviews
  • Work collaboratively with the Directors and ESC Senior/Operations Managers to ensure financial targets are being met. Create monthly reporting
  • Ensure invoices are coded, signed by the ESC Manager and sent to head office in a timely manner
  • Liaise with YWCA Purchasing Department and Accounts Payable; manage client financial supports for the centre
  • Responsible for Annual Inventory Control
  • Provide technical support and troubleshooting for staff and clients
  • Hiring, scheduling and supervision of office administration staff; conduct performance reviews of administration staff
  • Liaise with service providers; oversee registration & coordinate payments for clients
  • Approve VSF ICM orders and reconcile FSPS orders with Finance Department to ensure accurate and timely input in ICM
  • Assist ESC Manager with Health and Safety functions of the centre, including safety drills and reporting, Joint Health and Safety Committee
  • Orient new front desk staff to the WorkBC ESC workplace environment and YWCA policies. This includes creating PANs, Systems Access Forms, etc.
  • Review/investigate ICM issues casebycase in ICM and/or with the Case Manager, and Financial Analyst
  • Assist Case Managers in correcting ICM errors on the 'Monthly CAPA Review" list that is generated from the Ministry on a monthly basis
  • Train and support front office staff on the ICM database and centre systems, policies, and customer service delivery as it pertains to the Employment Program of BC and the YWCA
  • Provide backup for ESC Manager if/when required
  • Other duties as required

Required Skills:


  • Administrative and supervisory experience
  • Highly organized and comfortable with scheduling, time and file management
  • Ability to multitask effectively and meet the required deadlines
  • Experience in financial administration and some financial analysis would be an asset
  • Experience working in the Ministry's Integrated Case Management database would be an asset
  • Experience and knowledge working with federal and provincial programs and policies
  • Excellent communication skills working with a variety of people and different levels of government and the business community, both written and verbal
  • A demonstrated a positive attitude towards change
  • Minimum Education Level: Bachelor's degree or equivalent combination of education and work experience
  • Excellent technical and computer skills in Microsoft Office, SharePoint, and Zoom are required
  • Ability to work in the Tri-Cities
  • Comfortable working on the front line of a busy employment centre, working with a range of clients, including homeless clients, clients with mental health concerns, and clients with disabilities
  • Strong interpersonal skills are required to build effective relationships internally and externally
  • A valid clear criminal record check (including working with vulnerable populations) is required
  • Successful applicants are required to be fully vaccinated against COVID19; exemption requests must be supported by valid, legal documents
How to Apply


Leslie A. Martin
Operations Manager

  • Please note this posting will be open until the position is filled._
**_No Phone Calls or Drop-Ins Please._

More jobs from YWCA Metro Vancouver