Service Desk Tech I - Mississauga, Canada - CompuCom Systems, Inc.

CompuCom Systems, Inc.

Verified Company

Mississauga, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We're looking for a Service Desk Technician to join our team.

Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries.

They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.

What We Need & What You'll Do (Responsibilities):

Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides case status updates to management and endusers per service level guidelines
Support and maintain effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc.
Communicates with customers at all levels of technical and nontechnical skills sets

Who You Are (Qualifications):

Associates degree preferred, or technical training
12 years related experience
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Experience with multiplatform Windows O/S required
Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
Active Directory and Exchange experience preferred