Customer Service Associate - Calgary, Canada - Exela Technologies
Description
Essential Duties and Responsibilities:
- Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Researches and routes unidentified and generic mail.
- Coordinates, stages, and transports bulk mail items.
- Receives, logs, delivers and tracks messenger items.
- Coordinates and processes customized packaging and other customer special requests.
- Follows all processes established in the client standard operating procedures (SOPÂs).
- Monitors packages for hazardous and suspicious materials.
- Follows established customer inquiry processes and responds to customer needs and requests.
- Promptly informs supervisor of potential problems or customer concerns.
- Maintains accurate records of customer inquiries and fulfillment of requests.
- Maintains delivery lists and mail cart folders with updated names and locations.
- Performs other duties as assigned
Pay:
$16.00 per hour
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (preferred)
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