Front Desk Agent - Milton, Canada - Holiday Inn Express & Suites - Milton, Ontario

Description

Join the exciting
HOLIDAY INN EXPRESS & SUITES in Milton, Ontario immediately as a Front Desk Agent.
Full time and Part Time available

The Job Description includes but not limited to: - Operate Property Management Software (OPERA), PBX, Front Desk duties, ie Check-ins and Check-outs, shift check lists, cash management

• Excellent communication and presentation skills.
• Balancing Daily Reports
• Support and assist the Guest Services department to provide 100% guest satisfaction by:
• Perform GSA functions such as check in and check out of guests.
• Track occupancy numbers of competitive set hotels.
• Problemsolving guests concerns or proactively exceeding guest expectations.
• Provide guests with current information about the Hotel rooms, amenities, services and local attractions.
• Demonstrates and supports.
• Respond promptly to all guest requests and employees and informing managers of maintenance deficiencies, guest concerns or service issues.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Review Night Audit and Front Desk Logbooks.
• Ensure 100% Guest Satisfaction; handle guest concerns with effective followup.
• Review and balance all credit cards
• Print accounting & sales reports.
• Adhere to all health and safety guidelines and standards.
• Be able to execute all Fire and Emergency procedures.
• Confidentiality & discretion must be assured in all interactions.
• Maintain the appropriate personal appearance and hygiene while on duty, including uniform and name badge
• Other duties as required and assigned

Requirements:


Previous experience as a Front Desk Agent would be an asset: - Excellent communication skills in English. - Must possess excellent computer skills and an ability to work under pressure at times. - Must possess excellent time management and multitasking skills. - Must possess excellent customer service skills: friendly, welcoming and professional at all times - Ability to deal with all levels of management, staff and owners in a professional manner. - Excellent organizational, interpersonal and administration skills. - Ability to work within and meet deadlines. Proven ability to manager multi-tasked assignments. - Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations. - Present a high degree of professional work ethic and image. - Diploma/Degree in Tourism or Hospitality an asset. - Must be able to work evening overnight shifts which will include weekends and holidays


Job Type:
Permanent


Salary:
Up to $15.50 per hour


Schedule:

• 8 hour shift

COVID-19 considerations:
All guests and staff follow COVID-19 protocols.