Tenancy Support Agent - Brampton, Canada - Regional Municipality of Peel

Regional Municipality of Peel

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Tenancy Support Agent

Human Services, Peel Housing

Status:

Regular Full Time - 2 positions available

Salary Range:
$65,480-$81,849

per annum

plus comprehensive benefits

Work mode:
Hybrid

_see below for more details about this work mode._

Location:

7120 Hurontario Street, Mississauga and you will be required to do onsite visits to the buildings, along with the ability to work remotely

Hours of work:

8:30am-4:30pm, Monday-Friday

Who we are:

Peel Housing Corporation provides safe, affordable housing options to low and moderate income earners in Peel Region.

Peel Living is committed to fulfilling our vision and mission by providing quality housing options, connecting tenants to supports to maintain their tenancy and ensuring its assets and finances are managed responsibly.

What you will do in this role:

Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
Initiate, coordinate and facilitate tenant meetings as required
Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, nonrent related tenancy agreements, etc.)
Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
Document and maintain accurate records of all communications
Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
Investigate and respond to political enquiries
Prepare customized formal notices, forms and letters as required

What the role requires:

Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
Housing Operations and Management Services experience would be an asset
Ability to travel between sites

Skills/Abilities:

Demonstrate commitment to continuously improve quality of service to tenants
Excellent customer service skills
Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
Ability to work independently and in an integrated team environment and possess strong organizational skills
Ability to exercise good judgment, discretion and problem solving
Excellent written and verbal communication skills
Knowledge of practices and procedures within the Housing Operations and Management Services area
Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
General understanding of issues impacting tenants including mental health, poverty,aging and multiculturalism
Computer proficiency in Microsoft Applications
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Comprehensive Health, Dental, Vision benefit plan including psycholgocial health
Automatic enrolment into OMERS pension plan
Accrue Vacation on a monthly basis up to 3 weeks per annum
3 Paid personal days and floating holidays
Flexible hours supporting your wellness and wellbeing
Annual performance review and merit increases based on performance
Supportive leadership and a culture of respect and inclusion
Access to tuition reimbursement and learning and development resources

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the

7120 Hurontario Street, Mississauga worksite. You will be required to do onsite visits to the buildings, along with the ability to work remotely. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Hours of Work: 35 hours per week

Interview:
Our recruitment process will be completed with video conference technology.

You may have seen or heard Peel Region's presence in the media surrounding the announcement and tabled legislation by the Ford government regarding the structure of our municipal government.

At Peel Region, we value being open and transparent with our community, and want to ensure you are informed and up to date.
**Regardless of governance mode