Client Service Representative Full-time - Milton, Canada - EVOSCIENCES

Description

• Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
• Manage customer accounts, including onboarding new customers, updating account information, and processing customer orders.
• Collaborate with crossfunctional teams to ensure customer needs are met and issues are resolved effectively.
• Utilize customer relationship management (CRM) software, such as Salesforce, to track customer interactions and maintain accurate records.
• Analyze customer data and feedback to identify trends and opportunities for improvement.
• Assist with market research and analysis to support business development initiatives.

• Previous experience in a customer service role.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to customers.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using CRM software, such as Salesforce, for account management and tracking customer interactions.
• Ability to analyze data and identify trends or patterns to drive business insights.
• Strong problemsolving skills with the ability to think critically and provide creative solutions.
• Demonstrated ability to build and maintain strong customer relationships.

• Dental care
• Extended health care
• Paid time off

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus
• Tips

• Secondary School (preferred)

• Customer service: 1 year (preferred)