User Support Technician - Mississauga, Canada - 2GOTECH
1 week ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Work setting:
- Computer hardware or software retailer/wholesaler
- Help desk
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Computer and technology knowledge:
- Android
- Device drivers
- Internet
- Servers
- Security software
- Word processing software
- Mail server software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
Work conditions and physical capabilities:
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability:
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
Green job:
- Involves duties and responsibilities that lead to positive environmental outcomes
- Work Term: Permanent
- Work Language: English
- Hours: 32.5 hours per week
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