Employment Services Manager - St. Catharines, Canada - Start Me Up Niagara

Start Me Up Niagara

Verified Company

St. Catharines, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job title:
Employment Services Manager

Type of Position:
Full time (35hrs week)

Length of Term:
Permanent (based upon funding)

Closing date:
December 8th2023

Rate of Pay 25$ -27$/hr

Position:
Employment Services Manager

Start Me Up Niagara's Work Action Centre is home to a dedicated team who strive to provide encouragement, support, and assist with the needs of person's facing barriers to employment and with significant life challenges.

Participants visit the Work Action Centre to connect with Case Managers, seek training and skills building towards obtaining employment as well as gaining life stability.

As an Employment Services Manager, you will help SMUN meet its program objectives. This position has a variety of responsibilities.

The job description outlined below is intended to be a guideline for the many tasks that this position entails and may be reasonably modified as program needs change.

Responsibilities:

Supervise and work with a team of Employment Case Managers
Follow the Agency's program protocols, policies and funder requirements (FedCap and the Ministry of Labour, Immigration, Training and Skills Development) including but not limited to budgeting and reporting on outcomes and forecasting
Implement and manage the Employment Ontario (EO) Service model.
Supervise and maintain process(es) of participant journey in tandem with Agency contracts and internal guidelines in reaching required expectations
Create, update and maintain all internal documentation and processes for the efficiency of delivery of service(s)
Liaise and manage team members to find best practices in reaching goals, outcomes and best performance methods
Create and maintain accurate data collection for all required statistics or as required by the Executive Director
Represent the Work Action Centre in creating new and enhancing existing partnerships with community service providers within the Niagara catchment area
Represent the Agency at employment related events, displays and job fairs within the catchment area
Liaise directly with social assistance agencies on reaching Agency's goals and program outcomes
Maintain performance levels and appraisals
Conduct regular and consistent team meetings and have a clear understanding of performance needs
Cultivate a culture of positivity, teamwork and collaboration
Staff, schedule and supervise all assigned team members in day to day operations
Monitor and evaluate staff performance, recommending salary increases
Encourage a team atmosphere by building inhouse and community resources
Coordinate with other departments within the Agency to build on a 'wrap around' service
Oversee and track case load distribution amongst staff and maintain an ongoing evaluation process, including establishing outcomebased measurements and continuous quality improvement initiatives
Monitor and participate, where necessary, in relevant inservice training, conferences, courses, seminars, conventions and workshops.

General

Oversee compliance to office policies and procedures, ensuring security, integrity and confidentiality of data
Recommend and implement new approaches, employment related policies and procedures to effect continual improvements to the department and services performed
Facilitate top performance of staff by providing adequate coaching, employee relations counseling, coaching and mentoring office staff
Work collaboratively with management, other program coordinators, team members and consultants
Abide by the Code of Conduct and ensure team is informed periodically of the Code of Conduct including updates or changes when necessary
Observe all fire, safety, and health regulations, and be on the alert for the safety of staff and participants
Ensure up to date regulations/laws from all related third parties are shared with the team
Maintain a healthy and safe working environment
Understands the nature of SMUN's business and the population served by the agency
Understanding/willingness to learn about issues of poverty, homelessness substance use and compromised mental health issues
Other duties as deemed appropriate and in consultation with the Executive Director.

Qualifications:

Possess an understanding of the needs and challenges of people living with barriers
Have a positive, nonjudgmental attitude towards others
Have strong written, interpersonal, and oral communication skills
Must be able to remain calm in stressful situations
Additional language(s) an asset
Demonstrated efforts to continuously update skills

Requirements:

Minimum of 5 years' of experience in career coaching and job search strategies including at least 2 years of management level responsibility.
At least 1 year of experience working or volunteering in a frontline capacity in a community setting
Experience working with persons facing barriers especially as related to compromised mental