Bilingual Onboarding Officer - TORONTO, Canada - Royal Bank of Canada

Description

Job Summary

Job Description

What is the opportunity?

Manage the enrolment of complex cash management sales, which primarily involves the enrolment of several Cash Management products concurrently. Enrollments are managed with a high level of co-ordination, exceptional communication skills between clients and service partners, commitment to transparency, organization and ability to set clear expectations that ensure we meet our clients with a smooth and seamless on-boarding experience.

This role also includes the ownership and execution of all RBC Express onboarding requests that require a legal schedule be signed for requested changes, as per "Know Your Client" rules.

What will you do?

• Ensure onboarding requests are actioned as per the established SLA
• Demonstrate "Client First Initiative" by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience
• Share responsibility for customer satisfaction both within the Cash Management team and alonsgside our Service Partners.
• Identify potential efficiency gains on an ongoing basis and maintain a continuous process efficiency mind set.
• Demonstrate full commitment to Service Level Agreements and follow up with processes in effect
• Ensure extreme due diligence is demonstrated when performing activities as it relates to privacy breach incidents and risk compliance.
• Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.
• Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process
• Follow RBC compliance procedures as outlined in folio instructions and guidelines.

What do you need to succeed?

Must Have:

• Bilingual in French and English
• Previous experience in project management
• Technical proficiency
• Change Management
• Execution Excellence
• Problem solving skills
• Client focus mindset
• Analytical thinking

Nice-to-have

• Complete knowledge of Cash Management Suite products

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

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Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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