Client Relations Specialist - Gatineau, Canada - Reparation Dent Tec Repair

Reparation Dent Tec Repair
Reparation Dent Tec Repair
Verified Company
Gatineau, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Reparation Dent Tec Repair is a leading automotive repair company based in Gatineau, QC. We specialize in providing top-notch repair services for vehicle dents, serving clients with professionalism and expertise.
We are currently seeking a Client Relations Specialist to join our team.

As a Client Relations Specialist, you will be responsible for managing client relationships, ensuring customer satisfaction, and facilitating smooth communication between clients and our repair technicians.


Responsibilities:


  • Build and maintain strong relationships with clients by providing excellent customer service.
  • Act as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner.
  • Coordinate appointments and communicate with clients to schedule repair services.
  • Follow up with clients to ensure satisfaction with completed repairs and address any additional needs.
  • Collaborate with repair technicians to relay client specifications and ensure accurate service delivery.
  • Identify opportunities to enhance the client experience and contribute to customer retention efforts.
  • Keep detailed records of client interactions and transactions for future reference.

Requirements:


  • Previous experience in customer service, client relations, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and a customerfocused mindset.
  • Ability to multitask and prioritize tasks in a fastpaced environment.
  • Proficiency in computer skills and familiarity with CRM software is preferred.
  • Knowledge of automotive repair processes or the automotive industry is a plus.

Salary:
$21.25 per hour

Expected hours: 40 per week


Benefits:


  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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