Area Manager - Langley, Canada - Otter Co-op

Description

Who we are:


What you'll do:

• Help develop and implement training guidelines and detailed walkthroughs for procedures and processes.
• Train and assist employees on procedures, processes and promotions.
• Help maintain, update and utilize SharePoint.
• Ensure accuracy for file maintenance, changes, corrections, costing and margins for gas bar division.
• Support the process for price checking local competitors.
• Monthly specials (LTO) downloads, updates, changes and support to advise managers for long buys.
• Effectively communicate with team leaders and store teams, lead meetings, training and coaching sessions while keeping teams well informed of pertinent information.
• Train, mentor, and develop team leaders to deliver guest service excellence and ensure succession planning by identifying, developing and inspiring future leaders.
• Demonstrate consistent ability to work with team leaders in the development, training and leadership of highperformance teams.
• Conduct regular followups and ensure mandatory training is completed by team leaders and store teams in regions supported; follow up on incomplete training and create action plan.
• Foster a collaborative, supportive and engaging work environment.
• Ensure teams are trained on product selection and have successfully completed product knowledge training.
• Train and support team leaders on effective scheduling techniques; monitor the creation of efficient weekly store schedules for both sales and support functions.
• Facilitate store requests for hiring and position changes with Human Resources and Director of Consumer Fuels.
• Provide coaching, direction and followup to team leaders and teams within the Area through consistent scheduled store visits.
• Identify and implement new strategies proactively that will ensure the future success of all regions.
• Address all performance or behavioral issues within Area in timely manner; assist team leaders with progressive discipline process in conjunction with Human Resources
• Ensure the timely and accurate execution of company standards, programs and initiatives in all regions.
• Conduct scheduled weekly conference calls with Area team leaders; communicate all relevant information to Director of Consumer Fuels.
• Support team leaders on sales results, margins and expense controls of their store through the training and understanding of P&L statements.
• Partner with team leaders to ensure appropriate selection, inventory levels and uptodate Min/Max levels of all instore product; verify through the monitoring of monthly inventory reports.
• Complete Store Standards and Cleanliness Audits for all stores in Area (as per audit schedule); support in the development of an action plan to correct any deficiencies and follow up on its completion.
• Review Asset Protection, Health and Safety and retail facility compliance audits for each store; support in the development of an action plan to correct any deficiencies and follow up on its completion.
• Follow up on weekly margin, sales and inventory reports; ensure team leaders are trained on proper receiving processes and assist with any outstanding issues.
• Ensure Area is proactive in the preparation of all upcoming sales and promotions; all salerelated products to be ordered, merchandised appropriately and accompanied by approved sale signage.
• Train and support team leaders and respective teams on the promotion of preferred label products.
• Action any maintenance issues in Area; followup and track status of repairs to ensure completion and communicate with Director of Consumer Fuels.
• Build an effective partnership and collaborate with preferred vendors through an open, positive and consultative approach to address key business issues and opportunities.
• Contribute to the Team in living the Corporate Values of
  Integrity, Community and Excellence

:

• Perform other duties as assigned.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.


Who you are:

You are looking for a career in Retail Store Operations Management and:

• Minimum 10 years of experience in Retail Store Operations Management
• Must be very accurate, detail orientated and able to work independently and with a team
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external guests in a polite and engaging manner
• Motivation and ability to work in a busy work environment is required
• Must be committed to a SAFE working environment
• Able to perform physical job duties including lifting, pushing, and pulling up to 50 lbs.

- ** Valid Driver's License is required, as this position requires frequent travel within a defined area as well as travel to other locations throughout BC as required. Travel may be for seminars, conferences, or competition c