Customer Experience Representative - Edmonton, Canada - Air Liquide

Air Liquide

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

How will you CONTRIBUTE and GROW?:

The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada's 3C's of Customer Service and work as a team member in the Customer Experience Centre.

In this capacity, he/she is responsible to respond to all customers inquiries (orders, general support, web requests, invoicing and technical) in order to promote and deliver profitable sales growth.

3.

Coordinates logistics:
Identifies and sells to the customer the shipping method (and ship from) that allows meeting customer requirements. Takes ownership of commitments made to customers and ensures timely delivery.

When applicable:
Tracks pending/unbilled shipping orders in the system. Processes and confirms shipping orders. Communicates with logistics/dispatch for adequate replenishment of cylinders. Records incoming shipments and run back-order reports.

4 .

Continuous Improvement of Process**:

Works with his/her team and multifunctional teams to continuously improve work processes. Follow processes and procedures. Identifies the causes of problems and proposes corrective measures.

__________:

Are you a MATCH?:

Education: Postsecondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge : Ring Central, Computer systems, Google Suites, ERP, CRM
Skills : good written and oral communication in French and English; has working knowledge of welding processes and/or products.
Experience: 2 to 5 years of experience in a call center environment

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.