FrontLineHospitality - Toronto - beBeeGuestExperience

Job title: Host/Hostess

Description

A key role in our establishment is the Host/Hostess, who serves as the first and last point of contact for our guests. As a member of a cohesive team, you will support each other's success in a fast-paced environment.

Key Responsibilities

• Understand and embody our Guest-Obsessed culture to create positive and memorable guest experiences.
• Welcome guests warmly by opening the door, smiling, and making eye contact upon arrival at the restaurant
• Seat guests at their own pace while providing them with menus after they're seated.
• Maintain effective communication with servers and managers regarding table availability, large party seating, or special requests to ensure seamless service delivery.
• Handle guest complaints by listening attentively to their concerns, informing management promptly whenever necessary,,and resolving issues effectively ensuring overall guest satisfaction levels remain high.), Effective conflict resolution is key including following company procedures when dealing with dissatisfied customers.. )...scalablytypedHere is your minified JSON output without formatting that might not work properly here on this platform but should do fine if used elsewhere - {