L2 Support Engineer, Alpha (Remote) - 60,000/year USD - Ottawa
2 days ago
Job summary
We bridge this divide through a reimagined approach: AI-enhanced cyborg agents working at the heart of a dynamic educational environment.
This is direct, production-level troubleshooting within a service context.
- You will dissect unclear, multi-party failures spanning learning tools and operational systems;
- use AI to form hypotheses and speed up resolution;
- capture the human reasoning that trains both technology and colleagues;
Job description
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