Client Support Actuary - Toronto, Canada - Moody's
Description
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at
Role/Responsibilities :
Moody's Analytics provides financial intelligence and analytical tools to help business leaders make better, faster decisions. Our deep risk expertise, expansive information resources, and innovative application of technology help our clients confidently navigate an evolving marketplace. Moody's Analytics AXIS actuarial system is widely used by life insurers, reinsurers, and consulting firms for pricing, reserving, asset and liability management (ALM), financial modeling, capital calculations, and hedging. The AXIS actuarial system provides the flexibility to deploy large-scale computing power through an advanced cloud-based delivery platform or installed software.
The Actuarial Client Support specialist deals directly with our clients daily to provide actuarial support, training, and advice on best practices for implementing models in AXIS. They will also work on documentation for clients and research projects that provide exposure to state-of-the-art actuarial science and its application to real problems. The Actuarial Client Support specialist is a member of the Client Support Focus Area for a particular product team.
PRIMARY RESPONSIBILITIES
Help desk assignments at least once per week; must be available 9:30 am – 5:30 pm EST.
Investigate, analyze, and answer client questions/problems as required.
Document all contact with clients, problems, and resolutions.
Creation of additional explanatory material where needed to answer client inquiry.
Liaise with developers and clients on required enhancements, including preparing business specification documents, designing and executing testing of features in line with the release schedule.
Training clients on specific modules or topics. Must be able to travel for training purposes.
Qualifications :
A degree in actuarial science or equivalent.
FSA designation preferred. Will consider ASA with equivalent work experience.
At least 4 years of experience in the life insurance industry in Canada or the US (preferably in a client support or similar capacity) including 2 years of relevant AXIS experience.
Experience in life, annuity, or health in areas such as pricing, valuation, corporate modeling, risk management, ALM, stochastic modeling work, hedging.
Exemplary interpersonal, communication and presentation skills.
Strong analytical, technical and research skills.
Well-organized, detail oriented, and able to balance multiple priorities to meet targets.
Excellent record keeping ability.
Ability to work out of our Toronto office or remotely from any location in the United States or Canada. If remote, must be able to travel periodically to the office in Toronto.
Must be able to travel to client offices as needed.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.
Moody's is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.