Central Region - North York, Canada - Direct Travel

Direct Travel

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Central Region - Corporate

Travel Advisor

- Remote

Position Overview

As a key member of the Corporate Travel Division, this Corporate Travel Counselor will support our Cleveland Ohio office with accounts in multiple time zones.

The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients.
This role will work closely with all members of our Corporate Department and report to the Cleveland Operations Manager.
This is a remote, work from home position.
Responsibilities

Fast paced call center supporting a multitude of clients.
Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
Strong working knowledge and understanding of international pricing rules and procedures
Supports any documentation of international travel documents, Visa, passport. Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Uses available sources such as State Department websites, news agencies to stay informed of current international events
Interacts with traveler or travel arranger and provides 1st level of contact for customer service and technical issues, including online booking tool, Concur and Deem.
Ensures compliance of a client's travel policy while utilizing DT preferred vendors to maximize profit
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
Performs other duties as assigned

Basic Qualifications

10 years Corporate domestic and international experience
Must demonstrate industry knowledge
Ability to meet and exceed required performance standards
Excellent customer service skills required
Excellent verbal and written communication skills required
Knowledge of Outlook skills and basic Microsoft platforms
Must demonstrate thorough knowledge of airline ticketing rules and regulations.
High proficiency using Airline GDS, Apollo/Smartpoint preferred.
Proficient in producing lowest logical airfare within client's policy.
Strong international airfares and international ticketing, ticket exchange, proficiency and experience.
Proficient in Internet searches and online booking processes.
Ability to create domestic and international multisegment, multidestination itineraries
Thorough working knowledge of Exchanging, reissue of tickets.
Must be able to work flexible hours between 8am7pm Eastern Time.
Accurate and detail oriented
Works well independently as well within a group.

Preferred QualificationsMust be able to lawfully work within the US and have unrestricted work authorization for US

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

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