Vp, Claims Operations, Td Insurance - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

VP, Claims Operations, TD Insurance:

BR

Job Category - Primary

Insurance

Work Location

TD Centre
TD Tower 66 Wellington Street West

Employment Type

Regular

City

Toronto

Time Type

Full Time

Province/State

Ontario

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct Term Life in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canadawide workforce and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Details

Reporting to the Senior Vice President, Claims, Fraud, Litigation, Vendor, SEO, TD Insurance the Vice President, Claims Operations, TD Insurance is responsible for leading a best in-class Claims organization including Auto, Residential, Accident Benefits, Bodily Injury, Life and Health, Small Business and the First Response Centre.

Accountabilities of this role include but are not limited to the following:

Deliver on legendary customer and colleague experiences
Manage incurred claims costs within the approved risk appetite to meet the business goals of TD Insurance (TDI)
Continually improve the Claims target operating model, endtoend processes and internal control framework to help TDI achieve its strategic objectives
Lead a team of 1300+ colleagues across the Auto, Residential, Accident Benefit, Bodily Injury, Small Business, Life & Health and Travel business lines.
Lead the Auto Center network and broader repair capacity opportunity alongside Small Business Insurance claims to support client need.
Focus on the CAT team within Residential; a critical function as extreme weather events continue to increase
Foster positive and collaborative relationships with government and industry stakeholders to promote the business interests of TDI
Grow talent, develop skills and capabilities of respective teams to achieve career goals, support project/initiative success and achieve business results
Acquire, develop and retain a diverse talent base with the capabilities needed to achieve strategic objectives
Work closely with key business leaders, including the Claims Journey leadership, to develop business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
Execute on the annual business plan to deliver results aligned with business strategies
Protect the interests of the organization identify and manage risks, and escalate nonstandard, highrisk transactions / activities as necessary
Set operational team direction and collaborate with others to execute on common goals

Job Requirements

Undergraduate degree required; Post Graduate degree preferred
Minimum 710 years of progressive insurance relevant experience in leadership roles within the industry
History of leading an operations function, making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Analytical capability required to manage multibillion dollar claims severity spend.
People Leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TDI
Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role
Powerful communicator who engages colleagues, business partners, external stakeholders at all levels
Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to Sr Leaders within TDI
Comfort operating in ambiguity, testing & learning, failing fast, and remaining resilient under pressure
Expertise in working effectively in teams requires a track record of working crossorganizationally and with multiple stakeholders at varying levels
Demonstrated experience successfully leading large scale change initiatives
Drive collaboration and deliver synergies across where possible
Ability to role model and embrace TD's Shared Commitments

**Additional Informati