Retail Sales Representative - Edmonton, Canada - Purolator

Purolator

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Open up to the Possibilities
At Purolator, you'll be proud knowing you're working for a Canadian company that truly values its employees. And it's community. This is an exciting and evolving industry and we're leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Since its establishment in 1960, Purolator has become Canada's leading integrated freight, package and logistics solutions provider.

Our team operates under a strong set of corporate values that guide us in all we do for our employees.

Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development.

We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises.

Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Location:

Millennium Square Outlet (in Sherwood Park) - # Lakeland Drive, Sherwood Park AB

May be required to work in other retail locations in Edmonton area on occasion

Working Hours:
Monday to Sunday, varying shifts (float position). 25 hours total per week.

Wage:
$24.12 per hour

Key Responsibilities:

- **Customer Service Orientation*

Serving our customers in the most efficient and courteous manner on the telephone and in person
Upselling and cross selling Corporate Products and Services
Handling customer complaints and inquiries

-
Problem Solving

Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

-
Relationship Building

Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts
Vendors, building tenants, etc.

-
Technology

Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control

-
Communication

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
Listening to customers and key partners
Communicating to customers and key partners in a positive manner

-
Personal Responsibility and Accountability

Compliance to all Corporate Polices and Procedures (including uniforms)
Adhering to all Safety Standards
Being on time/attendance
Living the Purolator Values
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Key Requirements:

Customer service orientation
Ability to problem solve
Excellent in relationship building
Experience and adaptation to using technology
Excellent communication skills
Takes personal responsibility and accountability for actions and situations
312 Months Customer Service Experience preferred
312 Months Retail Experience preferred
312 Months using technology/ POS system Experience preferred
Ability to lift 70lbs./stand for 3 hour intervals
Professional communication skills: oral communication (telephone and in person);
Written communication; and listening skills
Proven track record of personal responsibility and accountability

- including attendance, uniform compliance and attention to detail

Experience working in a team environment and independently an asset
Experience working in an environment with safety standards an asset
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.