Guest Service Agent - Ottawa, Canada - reStays

reStays

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At reStays, our company is our people.

That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about.

We are looking to bring on multiple
Guest Service Agents to join our growing team.

Reporting to the Director of Guest Services, the Guest Service Agent has the following roles within the organization:

Greeting/Welcome/Departure

Meet and greet guests upon arrival and register their arrival
Assign room and provide keys to the guest
Confirm reservations and other services as required
In the case of early arrivals, store luggage as required and ensure security of said items
Receive valuables from guests to be locked in a secure area as required
Provide general information of available services and products in the city and region
Provide specific information or make reservations for guests such as tickets for shows, restaurants etc.
Answer all questions from guests staying or visiting reStays as well as service tenants/condo owners
Ensure rules and regulations of reStays are being adhered to by all guests
End of stay, process transactions, confirm payment for services received and ensure keys are returned
Encourage longer stays, upgrades and/or return visit as applicable

Customer Service/Reservation/Sales

Redirect incoming calls to the appropriate department as required
Process potential complaints to the appropriate manager as required
Receive guests comments and suggestion
Keep the housekeeping department abreast of all guest changes that will impact their department
Ensure all common areas are kept clean at all times (jointly with housekeeping)
Answer questions to incoming calls to enable and securing room reservations
Process deposit at time of reservation

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

In addition, attendance at all scheduled training sessions and meetings is required.

Specific Job Knowledge, Skills, and Abilities

Professional attitude and behavior (works well within a team, autonomous, dynamic, good interpersonal skills, honest, good sense of initiative, good organizational skills, etc)
Ability to sell as well as excellent customer service skills
Committed to service, quality and cleanliness
Detailed knowledge of restays services available to all guests
Particular detail to professional appearance, manners, discretion and attitude
Flexible and not afraid of change
Excellent Communication Skills must be able to speak, read & write and understand the primary language(s) used in the workplace, English. French language is an asset
Works well under pressure
Speed & accuracy of execution
Assiduous attendance
Knowledge of hotel reservation systems and Opera cloud is a big plus
Understanding of Health & Safety standards as well as hygiene and sobriety standards
Choo Communities (reStays) is an equal opportunity employer that values diversity and inclusion. We are committed to providing barrierfree and accessible employment practices._ _Choo Communities (reStays)_ _will provide accommodation to people with disabilities upon request throughout our recruitment process._