Application Specialist - Oakville, Canada - Javelin Technologies Inc.

Javelin Technologies Inc.

Verified Company

Oakville, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DUTIES AND RESPONSIBILITIES
Manage and participate in discovery calls and RFQ with leads received for Print Services - Quoting in-house capabilities and outsourced services

Needsbased approach to recommending solutions
Liaise with manager and/or team lead for special customers, volume pricing etc, highvalue quotes and key accounts
Work with manager to coordinate outsourced services (manufacturing and/or post processing) to external service providers o Management of outsourced services that are part of larger projects sold by Javelin
Postsale project and order management:
Immediate task updates & daily status updates in PM software; liaise with project managers for daily upates
Machine operation, support removal, part cleaning
Perform and/or outsource finishing and postprocessing on customer & inhouse projects; bonding, sanding, painting, hardware installation, advanced finishing processes
Part inspection & other QC tasks
Liaise with Customer Support team to coordinate order fulfillment and shipping
Warehouse and material management; liaise with manager/team lead to ensure ample stock of all required consumables
Contribute to customer relations and communication for key customer accounts
Ensure all jobs are tracking as quoted by overseeing adherence to standard procedures and workflows; minimize waste and increase profitability.
Contribute to compilation of AMS resources; design guides, best practices, standard operating procedure etc
Directly responsible for cleanliness of shop; general housekeeping, other duties as required
Assist with daily, weekly, monthly machine maintenance as prescribed by Team Lead/Manager

Qualifications & Requirements

Degree or diploma in: Mechanical Engineering, Mechanical Technologist, Mechanical or related fields
23 years in related field preferred (coop placements qualify)
Key hard skills include:
Manufacturing and/or Engineering experience an asset.
Familiarity with hosted CRM systems; NetSuite experience an asset
Familiarity with AM technologies an asset
Key soft skills include:
Excellent written and oral communication skills
Handson approach, "roll up your sleeves" attitude
Professionalism is essential, understanding of outward presentation to clients a must
Ability to multitask and independently prioritize tasks is essential to success in this role
Excellent troubleshooter and problem solver