Description

Design Your Future at PVH

STORE MANAGER

REPORTS TO: Market, Area or District Manager

SUMMARY:

Responsible for the overall performance of the store, generating sales performance, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages. May also have a dual responsibility for operations of warehouse associated with the store.

MANAGERIAL RESPONSIBILITIES:

• Generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Communicate professionally and effectively with associates and all support services within the company, act as the liaison for corporate communications (Human Resources, Loss Prevention, Operations, Merchants).
• Represent the Tommy Hilfiger image through personal and professional appearance.
• Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results.
• Demonstrate effective written and verbal communication skills.

OPERATIONAL RESPONSIBILITIES:

• Understand and comply with all company policy, procedures and operations.
• Maintain the highest level of security and safety awareness within the store.
• Recognize problems, analyze causes, generate alternatives and solutions.
• Manage all controllable expenses, including the allocation of payroll.
• Attend mall/center management meetings.
• Create solid partnerships with mall, local community, and corporate partners to identify business, opportunities that results in an increase in store traffic and sales.
• Understand and comply with all Receiving / Shipping - Processing HUB, 3rd- party deliveries, and Transfer procedures.
• Maintain an organized stockroom/off-site area.
• Follow Inventory Shrinkage Improvement Program.

LEADERSHIP RESPONSIBILITIES:

• Manage time and prioritize tasks.
• Hire, train, motivate and supervise management and sales staff who have strong presentation and communication skills representative of the Tommy Hilfiger brand image.
• Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company
• Effectively supervise the sales floor to ensure customer / associate awareness at all times.
• Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously.
• Maintain confidentiality and meet own commitments.
• Lead by example.
  

MERCHANDISING & VISUAL PRESENTATION RESPONSIBILITIES:

• Responsible for supervision of all departments and ensuring the department(s) performs to its maximum potential.
• Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy.
• Have thorough knowledge of stockroom organization / systems.
• Pay attention to details.
• Replenish merchandise on a timely basis.
• Have knowledge of the store merchandise.
• Keep Supervisor informed of all merchandise-related issues.
• Execute markdowns and re-merchandise as needed.
• Maintain organization of merchandise/fixtures/hardware.
• Maintain store cleanliness.