Manager Inside Sales and Customer Service - Brampton, Canada - Almag Aluminum

Almag Aluminum

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Responsible for the development, management and support of the Inside Sales and Customer Service Teams.

Functionally responsible for all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment.

All sales staff contribute to the success of each customer.

MINIMUM QUALIFICATIONS

Education/Experience

Postsecondary education with mathematical, business, quality, and technical training or strong relevant business experience
Management and leadership certificate or equivalent
Minimum 3 years in a leadership role, managing a team of at least 2 people
Experience in a sale driven leadership role an asset
Proven experience in customer relationship management
Sales experience in a manufacturing environment

Technical Skills/Competence

Should have high energy level, a positive attitude and be able to work without direct supervision
Should be a strong selfmotivator and work well with others
Good time management and organizational skills are necessary
Proficient in Salesforce and Excel
Proven experience with conflict resolution
Strong ability to lead and coach teams
Strong leadership skills that foster an engaging team environment
Excellent interpersonal skills and the ability to work cooperatively

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the position are detailed below, but not limited to the following:

Assist leadership with revising, generating and implementing sales strategies and procedures
Coaching teams to establish close relationships and a deep understanding of becoming a "Trusted Advisor" using the "Solution Selling" sales model
Remove roadblocks for team members
Utilize CRM in an effective manner to ensure targets and requirements are captured
Utilize Epics reports to support customer service to ensure orders are processed accurately and on time
Ensure that the core values (PROUD) are captured in the culture of the Team
Responsible for managing employees' overall performance, coach, appraise and train sales personnel
Coordinate proper company resources to ensure efficient and stable sales results
Delegate responsibilities to appropriate team members
Liaise with other department managers to ensure achievements of all team members is in line with Company vision
Schedule and lead team meetings on a biweekly to monthly basis
Oversee teamwork schedule/vacation requests
Work directly with Production staff to provide Outstanding Customer Service
Be a strong team player and assist coworkers when needed
Comply with all quality related policies, procedures and system requirements
Attend prospect and customer meetings as required