Administrator, Client Support Services - Toronto, Canada - TMX Group Limited

TMX Group Limited

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Client Support area coordinates the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients.

The main focus is following issuer's regulatory responsibilities to distribute annual meeting and other related materials to their security holders.

The Administrator, Client Support Services will interact with co-workers, relationship managers, vendors, finance and issuers or their agents.

Key Responsibilities:

Department administration and support
Efficient use of Excel, Word and Database software
Support Proxy Setup, Client Service Administration
Setting up proxy meetings Send notices to appropriate distribution lists
Following up with Relationship Managers for executed undertakings Download NOBO list files off Broadridge's website and load it on to TranStar
Scan and save CDS holders of record reports
Booking cheque mailings
Booking nonproxy events (ie. Letter of Transmittals) Creating mailing estimates and material quantities
Reconciling early search and record date quantities
Track and perform document management tasks

Must Have(s):

Relationships: Maintain positive working relationships with others, both internally and externally
Communication: Excellent/effective oral and written communication skills
Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions to improve organizational effectiveness; ability to undertake self-directed tasks when necessary
Independence: Ability to work independently, ensuring outstanding matters are addressed in a timely manner
Organization: Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, create / implement actions plans and monitor progress towards goals; and ability to make clear, timely decisions
Assessment: Anticipate, understand, and respond to the needs of peers, clients and security holders to meet or exceed their expectations. Read and analyze documents thoroughly
Attention to detail is very important
Willingness and ability to adapt to changes and responsibilities
Other duties may be assigned as necessary
Flexibility with working overtime when required

Key Qualifications:

Minimum of 1 year experience in corporate/commercial or securities industry, preferred.
Proficiency in the use of computer programs for:
Excellent working experience with Microsoft Office Suite (Word, Excel), Gmail/Google
Database Management
Proxy / Transfer Agent experience would be considered an asset

LI-Hybrid

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

We provide accommodations for applicants and employees who require it.