Service Planner - Surrey
1 month ago

Job summary
This role combines strategic planning, customer engagement, and operational excellence to deliver exceptional service outcomes. As a Service Planner you'll develop repair scopes create accurate quotes and coordinate with service teams to ensure timely high-quality delivery.Responsibilities
- Manage intake scope development quoting and communication throughout the repair lifecycle.
- Develop accurate estimates and quotes based on machine history warranty status and customer requirements.
- Create detailed work breakdown structures define tasks and resource needs manage timelines deliverables collaborate with service supervisors technicians identify lessons learned improvement opportunities applying project management best practices work closely with Product Support Equipment Sales Administrative teams track financial health ongoing jobs ensuring transparency solution-oriented updates complete documentation for all transitions perform quality control of finished products monitor job progress meet deadlines in accordance client requirements maintain excellent customer relationships communicate technical information in written announcements reports or presentations prepare meeting minutes as requested by managers review company policies procedures update employee training records process change requests maintenance suggestions safety concerns record takeoffs orders submitted by clients follow up on submittals inquiries correspondence product catalogs data sheets literature." ,valid_job":1} )
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